Refund and Returns Policy

1. General Policy

At preciousmetal, we are committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the original shipment must be returned.
• Custom‑ordered or personalized products are not eligible for return unless they arrive defective or damaged.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (689) 667-3478. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Shipping the Return

Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item, defective product).

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Shipping and handling charges
• Gift cards
• Products marked as “final sale”

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process outlined in Section 3. Once the original item is received and inspected, we will ship the replacement at no additional cost, subject to availability.

6. Defective or Damaged Items

Report any defective or damaged items within 7 days of receipt. We will arrange for a replacement or full refund, including return shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (689) 667-3478
• Address: 1845 North Lakeview Avenue, Orlando, Florida 32809, United States